Warranty

Frame Warranty

1 Year Manufacturer Warranty

All of the frames that we carry come with a 1-year manufacturer warranty.  This one-time warranty repair or exchange is available from the original manufacturer and affirms the authenticity of our inventory. The frame warranty covers manufacturing defects but not damage induced by the wearer or due to excessive conditions such as heat, moisture, breakage, etc. There is no scratch warranty on sunglass lenses. The original frame must be returned, prior to a warranty replacement and/or store credit is issued. If a frame can not be returned the warranty will be considered null/void.

Some examples of what is not covered under warranty:  damage caused using inappropriate cleaning solution, breakage caused from excessive force.

To initiate a warranty claim, please contact our customer service department and one of our representatives will be happy to assist you. A detailed description of when and how the damage occurred, along with photos of the frame are required in order to submit your claim. Final determination of eligibilty can only be made once the item is returned and processed by our Warranty Department. We are unable to provide a replacement frame or lenses prior to receiving the original pair.

If your product is covered under warranty you will be required to cover the shipping charges to ship your item to our office for us to proceed with the warranty claim.  We will either repair or replace the defective frames(s) at our discretion.  If the frame is no longer available, you will be offered store credit on an item of lesser or equal value. Refunds are not offered on warranties. Please allow 2-3 weeks for processing to be complete.

2 Year Extended Warranty

The extended warranty is offered for $19.95 and must be purchased along with the frame.  This one-time warranty covers the same exact defects as the original manufacturer warranty, however instead of 1 year, the warranty is in effect for 1 additional year for a total of 2 years of coverage.

Please refer to the steps mentioned in the 1-year warranty to initiate a warranty claim.

We will ship all replacement items to the address on file with signature, unless otherwise requested (and approved) at the time of the claim.  All request must be submitted via email to customerserivce@designerframesoutlet.com. If the new shipping address is not approved store credit will be issued for you to repurchase with the new address.

Lenses Warranty

1 Year Lenses Warranty*

We offer a 1-year warranty against manufacturer defect on prescription/custom lenses that you purchase along with your frame. This warranty covers all lens types except for plastic lenses.  Due to the fragile nature of plastic lenses, we are not able to offer a warranty for this material.

*Orders that purchase with the Free Single Vision Polycarbonate lenses do not qualify under the warranty replacement. Please contact customer service at customerservice@designerframesoutlet.com to discuss a discounted price to have the lenses redone.

Examples of what may be covered under manufacturer defect: peeling of the coating, discoloration of the lenses.

Examples not covered under manufacturer defect: scratches, damaged caused from excessive force, etc.

To initiate a warranty claim, please contact our customer service department and one of our representatives will be happy to assist you. If your lenses are covered under warranty you will be required to cover the shipping charges to ship your item to our office for us to proceed with the warranty claim.  Please allow 2-3 weeks for processing to be complete.

*If your order does not qualify under warranty repair/replacement, we are happy to offer you a discount on new lenses. Please contact our customer service department and one of our representatives will be happy to provide you with a quote.