Warranty

Frame Warranty

1 Year Manufacturer Warranty

All of the frames that we carry come with a 1-year manufacturer warranty.  This one-time warranty repair or exchange is available from the original manufacturer and affirms the authenticity of our inventory. The warranty covers any manufacturer defect such as paint chipping off, metal discoloration, hinge breakage, etc.

Some examples of what is not covered under warranty:  damage caused using inappropriate cleaning solution, breakage caused from excessive force.

To initiate a warranty claim, please contact our customer service department and one of our representatives will be happy to assist you.  If your product is covered under warranty you will be required to cover the shipping charges to ship your item to our office for us to proceed with the warranty claim.  We will either repair or replace the defective frames(s) at our discretion.  If the frame is no longer available, you will be offered store credit on an item of equal or same value.  Please allow 2-3 weeks for processing to be complete.

2 Year Extended Warranty

The extended warranty is offered for $19.95 and must be purchased along with the frame.  This one-time warranty covers the same exact defects as the original manufacturer warranty, however instead of 1 year, the warranty is in effect for 1 additional year for a total of 2 years of coverage.

Please refer to the steps mentioned in the 1-year warranty to initiate a warranty claim.

 

Lenses Warranty

1 Year Lenses Warranty

We offer a 1-year warranty against manufacturer defect on prescription (custom lenses) that you purchase along with your frame. This warranty covers all lens types expect for plastic lenses.  Due to the fragile nature of plastic lenses, we are not able to offer a warranty for this material.

Examples of what may be covered under manufacturer defect: peeling of the coating, discoloration of the lenses.

Examples not covered under manufacturer defect: scratches, damaged caused from excessive force, etc.

To initiate a warranty claim, please contact our customer service department and one of our representatives will be happy to assist you.  If your lenses are covered under warranty you will be required to cover the shipping charges to ship your item to our office for us to proceed with the warranty claim.  Please allow 2-3 weeks for processing to be complete.

*If your order does not qualify under warranty repair/replacement, we are happy to offer you a discount on new lenses. Please contact our customer service department and one of our representatives will be happy to provide you with a quote.