5-7 business days
2 business days
1 business days
4-8 business days
Non-Prescription Order Processing Time
1-5 business days*
Prescription Order Processing Time
4-10 business days
In-Transit Time + Processing Time = Delivery Time
Your actual delivery date may vary due to the products availability as well as your delivery location and any unexpected weather conditions. Delivery times exclude weekends, and holidays. If you added prescription lenses to your order please allow an additional 1-5 business days for your order to process.
Taxes & Duties:
Taxes may be collected based on the currenty state/county guidelines.
If purchasing from outside the US please note it is the buyers responsibility to determine if any Duties and Taxes will be assessed by the importing country based on current laws governing imports. The buyer will be responsible for any and all charges that your country may apply for importing a good into your country.
Undeliverable or Refused Item
Any packages that is returned to our facility as undeliverable, or refused will be subject to a 20% restocking fee on the frame and the lenses are subject to the return policy. Any other fees associated with the return such as import duties or return shipment fees will also be deducted from the refund. If you request to have the item reshipped, we will invoice you for shipping.
Package Delivered But Not Received:
We are not responsible for packages that are scanned delivered by the carrier and have been stolen or misplaced. We encourage you to track your package and sign up for delivery alerts from the carrier so you can make arrangements to retrieve your package as soon as possible. If you have experienced issues with packages being stolen in the past, we encourage you to consider having your order shipped to your place of work or contact us to request a signature upon delivery.
If your package was delivered and you did not received here is what you can do
For USPS deliveries, you can file a mail theft complaint with the U.S. Postal Inspection Service. USPS will start your claims process. Reach out to your local police department to notify them of the theft. You can find more information on reporting mail theft here https://faq.usps.com/s/article/Mail-Theft
For Fedex deliveries you can contact Fedex customer service (1-800-463-3339) so seek additional information on your delivery and to report any issues.
We also encourage you to reach out to your local police department to notify them of the theft.
Package Needing Signature:
When receiving your order, before signing inspect the package and look for any damage or tampering. IF there is damage, or it appears to be tampered with DO NOT SIGN for the package. Document the damage, refuse the delivery and contact us immediately. Once the package has been signed for we are no longer responsible for any damage or missing contents.
We are not responsible for any issues regarding an address forwardng. If you are having a package delivered and there is a forward on your address, please contact USPS if you are having issues receiving your package.